Customer Service Representative

Position Summary

Assist customers with orders, cancellations, general questions, and complaints via phone, email, and social media.

Principal Duties/Responsibilities:

• Answer phones
• Input orders
• Audit web/online orders
• Maintain dealer relationships

Qualifications/Requirements:

• High School diploma or general education degree (GED) required
• 2 years of data entry experience or related office experience
• Off Road Automotive market and product knowledge (personal or professional)
• Working knowledge of Microsoft Office
• Ability to enter data into a computer quickly and accurately
• Comfortable with office equipment including a computer, telephone, scanner, calculator, and photocopier

Skills/Qualities:

• Strong data entry and documentation
• Very good verbal and written communication
• Able to perform basic mathematical calculations
• Capable of de-escalating upset customers

Other:

• Other duties as assigned by Supervisor/Manager